OGIR is a product of Rigo International.
Effective 31 July 2026
OGIR helps businesses talk to their customers on WhatsApp and Instagram, so we hold two different kinds of information: the account of the business using OGIR, and the conversations their customers have with them. There are two different ways to have data deleted. Find yourself below.
To delete your account and everything in it, email contact@ogir.ai from your registered address with the subject Data Deletion Request. We disconnect your WhatsApp and Instagram accounts and delete the stored access tokens immediately. We delete your workspace — contacts, conversations, message history, automations and team members — within 30 days, and remove it from routine backups within a further 30 days. We confirm by email when it is done. Deletion cannot be undone, so ask in the same email if you would like an export first.
To disconnect a channel without closing your account, open the OGIR dashboard and go to Settings → Channels, then press Disconnect on the WhatsApp or Instagram card. This removes the stored access token straight away and stops all automation on that channel. Your conversation history stays in your workspace until you ask us to delete it.
To remove our access from Meta’s side, open Settings → Security and login → Business integrations in Facebook or Instagram, find OGIR, and remove it. This works even if you cannot reach your OGIR account. It stops Meta sending us your messages, but it does not delete data already stored in your workspace — email us for that.
We keep billing and tax records for as long as the law requires, and a minimal record that the account existed and was deleted. Neither contains your customers’ message content.
You sent a WhatsApp or Instagram message to a business and their reply came through OGIR. We store that conversation on behalf of that business, not for our own purposes. We do not sell it, we do not use it for advertising, and we never message you ourselves.
Ask the business first. They control their own customer records and can delete you in seconds. It is the fastest route, and they are the ones responsible for answering you.
If you cannot reach them, or they do not respond, email contact@ogir.ai with the phone number or Instagram handle you messaged from, the name of the business, and whether you want your data deleted or a copy of it. We will verify the request, pass it to the business, and act ourselves where we are permitted to, within 30 days. We will never ask you for a password or payment details, and you should never send them to anyone who does.
One thing we cannot delete is the copy on your own phone and the copy in the business’s WhatsApp or Instagram app. Those belong to WhatsApp and Instagram rather than to us — delete them inside those apps.
Your contact record, your messages in both directions, and anything an automated conversation captured about you — for example a name, a city or an email address you typed in reply to a question. Removed from live systems within 30 days and from routine backups within a further 30 days.
Rigo International (OGIR), A-19, Ground Floor, Suite 1379, Okhla Industrial Area Phase-2, New Delhi, South East Delhi, Delhi 110020, India.
Email contact@ogir.ai. See also our Privacy Policy and Terms of Service.
Tell us about your business and our team will reach out shortly.